OUR PRIVACY COMMITMENT TO OUR CUSTOMERS
We value the relationship we have with our customers and are committed to responsible information-handling practices. We take great care in safeguarding your personal information and in complying with all applicable federal and state privacy laws and our own internal standards and best practices. RimÖt LLC follows these privacy principles both online and offline in the collection, use, security and sharing of customer information:
- NOTICE When we ask for your personal information, we will tell you why we need it and what we will do with it.
- CHOICE When we contact you for marketing purposes, we will let you know how to remove your name from future marketing efforts.
- SECURITY We will use reasonable security measures to protect the personal information we receive from you.
- SHARING When we share your information with other companies helping us provide our services to you, we will require them to comply with all applicable legal requirements regarding the privacy of your information.
INFORMATION COLLECTED BY RIMÖT LLC
As part of your interaction with RimÖt LLC, we may collect personal information such as:
Contact information, including name, mailing address, phone number and e-mail address
Purchase information, including credit card number, billing and/or shipping information
We may also collect demographic information, including age, personal interests and product preferences.
While shopping or taking advantage of services available from us, we may ask that you provide personal information. For example, we may request and/or collect personal information when you:
Schedule an appointment for services
Purchase products or services
Set up an account online
Participate in a sweepstakes, promotion or survey
Contact us with a question or concern
Participate in other activities with RimÖt LLC
USES OF YOUR PERSONAL INFORMATION
We use the personal information you provide for purposes including, but not limited to:
Fulfilling requests for products, services or information
Tracking and confirm online service requests
Providing customer services
Administering sweepstakes, promotions or surveys
Offering new products and services
Improving the effectiveness of our Web sites, our marketing endeavors and our services and offers
Conducting research and analysis
Sending marketing communications
Performing other business activities as needed, or as described elsewhere within this Policy.
PERSONAL INFORMATION PROVIDED TO RIMÖT LLC FROM THIRD PARTIES
Information From/About Friends or Family
If you provide us information about others, or if others give us your information, we may store that data and will only use that information for the specific reason it was provided
Information from Third Parties
RimÖt LLC obtains consumer information from third party providers in order to improve the accuracy of our customer database, increase our understanding of our customers, or to identify potential customers. For example, we get updated addresses from the National Change of Address (NCOA) service to ensure we have the correct contact information for our customers.
We use a single sign-on services that allows you to sign into your account using your third-party social networking login credentials such as your Facebook or Twitter accounts. This allows you to link your existing social network profile to your account. Once connected, you will be able to post content on the third-party site from and interact with your friends. You may also access certain profile information from your third-party social network profile such as friends, profile picture etc
SHARING OF PERSONAL INFORMATION
RimÖt LLC does not sell, rent or trade your personal information to third parties.
RimÖt LLC may share customer information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information with third parties to perform services on our behalf such as:
Fulfilling customer orders
Sending RimÖt LLC marketing communications
Scheduling and performing installations
Fulfilling subscription services
Conducting research, analysis or administering surveys
Sending regular mail and e-mail on behalf of RimÖt LLC
Processing credit card payments
Providing chat functions
We may also share aggregated data with third parties for analysis and research purposes. This data does not contain name, address or other personally identifiable information.
From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.
Any personally identifiable information you submit on a bulletin board, blog, chat room, comment about a product, or any other public forum on this Web site can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We recommend that you do not provide your name, e-mail address or any other personal information. Please note that if you choose to do so, it is at your own risk and you accept full responsibility for those posts and any consequences that may arise from posting this information.
CHOICES REGARDING YOUR PERSONAL INFORMATION
RimÖt LLC communicates with our customers through multiple channels and vehicles to keep you up-to-date on promotions, offers, customer experience content and new products or services.
Once you provide your personal information, we may contact you through direct mail, e-mail or phone. We may continue to communicate with you through these channels unless you request to stop receiving these communications by opting out. Before sending you mobile marketing (e.g., text messages) we will require your express consent by requesting that you opt-in.
If you no longer wish to receive these communications, let us know by using whichever of the following methods is appropriate under the circumstances
Follow the directions on an e-mail or direct mail marketing communication you receive from us.
Call 1-866.496.3004 with your request and current contact information.
Send an e-mail with your request and current contact information to: firstname.lastname@example.org
For mobile marketing, you may opt-out by following the instructions provided in the text messages you receive.
If you send an e-mail please be sure to include your full name, address, phone number and e-mail address, as well as the specific changes you would like to make. This will ensure we correctly identify you in our systems and accurately process your request.
RimÖt LLC will take the appropriate steps to modify your preferences with respect to our marketing communications. Due to production, mailing and system timelines, it may take some time to process your request. The following guidelines are provided for your convenience:
10 business days for e-mails
30 business days for direct mail and phone
Until your requested change takes effect, you may still receive marketing communications from us. If you send us your request by regular mail, please allow extra time for us to receive and process your notice.
Although you may have opted not to receive marketing communications, you may still receive business-related communications such as appointment confirmations, repair status communications, or other organization-related communications.
UPDATING YOUR PERSONAL INFORMATION
RimÖt LLC wants your personal information to be accurate and complete. We provide several different methods for you to update your personal information.
To update your name, address, phone number and/or e-mail information:
Send a request to: email@example.com
If you send an e-mail or letter request, please be sure to include your current information and the requested changes. We will respond to your request within 30 days.
SECURITY OF YOUR PERSONAL INFORMATION
Regardless of how we interact with you, we use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. RimÖt LLC cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.
Please note: While RimÖt LLC is able to protect personal information that is provided during the course of business, RimÖt LLC cannot take responsibility for data loss on the products or systems serviced b 3rd parties. You will need to ensure your data has been removed or backed-up in order to safeguard this information.
RimÖt LLC offers remote access service to assist in diagnosing and resolving system issues. This process allows a RimÖt LLC Agent to remotely access your computer to determine the problem and either repair it or provide advice on what options are available to fix the issue. By taking advantage of this service, you are giving permission to a RimÖt LLC Agent to log into your computer which may contain personal information. A RimÖt LLC Agent will only search your computer to determine the cause of the problem and will attempt to limit their interaction with your files to a minimum. It is your responsibility to ensure all of your files, especially those containing personal information, are secure to prevent any type of data loss or corruption.
Safe Shopping Policy on rimotsupport.com
We use a variety of information security measures to protect your online transactions with us. The RimÖt LLC Buy Web site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our Web site such as ordering information including your name, address and credit card number. Information you provide to us via our in-store kiosk does not traverse the public Internet.
Choosing a Personal Password on rimotsupport.com
When you create an account on rimotsupport.com you are required to establish a password. To maximize your level of protection, you should choose at least 6-30 characters, using a combination of both letters and numbers. You are solely responsible for maintaining the secrecy of your password and account information.
Third Party Ad Providers and Interest-Based Advertising
We may use third-party advertising companies to serve ads when you visit our Web site or other sites across the Internet. These companies may use anonymous information (not including your name, address, e-mail address, or telephone number) about your visits to this and other Web sites. We may also share anonymous information with these companies in aggregate form. In either case, the purpose of the sharing is to provide advertisements about goods and services that may be of interest to you, analyzing and improving the effectiveness of ads and e-mails, and improving and enhancing our site and its content. We will notify you of the advertising and give you the opportunity to opt-out of these activities.
Widgets support functions that require that you disclose certain personally identifiable information given the user’s choice of participation. This information is collected in many different ways such as: forms, surveys, contests, forums, subscribing or unsubscribing to mailings and correcting or updating personally identifiable information and are only used for the purpose in which they were collected. In some instances, these widgets are a link to another site.
COLLECTION OF CHILDREN’S PERSONAL INFORMATION
We are committed to protecting the privacy of children. We do not knowingly or intentionally collect personal information online from children under the age of 13.
CONCERNS ABOUT THE PRIVACY OR SECURITY OF YOUR PERSONAL INFORMATION
Please contact our Privacy Manager to report a known or suspected privacy or security breach or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may contact us in the following ways:
Send a communication to: firstname.lastname@example.org
Last revision date: 06.1.2013